Alignment: The search for customer focus

被引：0

作者：

Markley, G ^{[1
]}

Nielsen, S ^{[1
]}

机构：

[1] MichCon Gas Co, Qual Serv, Detroit, MI 48226 USA

来源：

ASQC'S 51ST ANNUAL QUALITY CONGRESS PROCEEDINGS | 1997年

关键词：

deregulation; Malcolm Baldrige Performance Excellence Criteria; search conference; whole system;

D O I：

暂无

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

MichCon Gas Company used an innovative, whole-system conferencing process that involved all employees to restructure by process. Following the alignment to better serve customers, the input of all employees was solicited to select leaders for the future.

引用

页码：61 / 67

页数：7

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