Continual Human Resources Empowerment through Human Capital and Commitment for the Organizational Performance in Hospitality Industry

The research orientation is motivated by internal organizational problems, namely the problem of improving organizational performance which is influenced by the empowerment of human resources and human capital. The research investigates how the mediating role of human capital and employee commitment. Method of the research was a survey method. Structural Equation Modeling (SEM) analysis was applied to find out the correlation and influence among the observed variables, while the type of research was explanatory. Based on the statistical data, there are 134-star hotels and destination of other tourism objects in East Java that will become targets of the respondents. Participants in this research were 216 respondents. The result of the research showed that human resources empowerment has an insignificant effect on the performance of the organization. Both human capital and commitment have been able to mediate HR empowerment in improving the performance of the organization. This study recommends the importance of human resource development in human capital. It is recommended that the hotel management focus more on competency standards for workers in the hospitality industry.