Two decades of research on business intelligence system adoption, utilization and success - A systematic literature review

In the recent era of technological advances and hyper-competition, business intelligence (BI) systems have attracted significant attention from executives and decision makers due to their ability to provide complex and competitive information inputs for the decision process. Following the world of practice, research into the adoption, utilization and success of BI systems has grown substantially over the past two decades. The literature suggests that organizations have largely failed to capture the benefits of BI systems to their full extent and are seeking ways to leverage value from the implemented systems. However, prior studies do not have any comprehensive study that discusses the issues and challenges related to adoption, utilization and success of BI systems. In this study, using a systematic literature review, we present comprehensive knowledge about what has been found in the domain of BI system adoption, utilization and success. A total of 111 peer-reviewed studies, covering three categories-adoption, utilization and success - published between 2000 and 2019, were selected. The findings present the research methods, underpinning theories and key factors employed to study BI system adoption, utilization and success. In addition, the review identified the key issues related to BI adoption, utilization and success and highlighted the areas that have attracted more or less attention. This study also suggests future directions for researchers and practitioners in terms of unexplored themes that may help organizations to obtain value from BI systems.