ASSESSING PERFORMANCE INDICATORS FOR INLAND TERMINALS

In this paper, an approach for recognizing and defining correct and operable performance indicators will be shown for evaluating the effectiveness and efficiency of processes in inland terminals (intermodal hubs). The challenge in evaluating the possible improvements of the underlying processes lies in the special nature and t complex structure of inland terminals. It is important to consider that all the processes are highly interconnected and that changes in parameters in one process also have an impact on parameters in other processes. Furthermore the performance of intermodal hubs, as they can be seen as the backbone of the system, has a significant impact on the overall performance of the whole transportation network. Therefore it is consistent to integrate measures that allow performance evaluation from different perspectives which correspond to the needs of all stakeholders. The underlying research question is how to work out the drivers of performance and to measure the quality of processes in inland terminals correctly.