The Survey of Passenger Quality Satisfaction in Regional Bus Transport

被引：0
|
作者：
Gogolova, M. [1 ]
Gogola, M. [1 ]
机构：
[1] Univ Zilina, Univ 1, Zilina 01026, Slovakia
来源：
PROCEEDINGS OF THE 20TH INTERNATIONAL SCIENTIFIC CONFERENCE TRANSPORT MEANS 2016 | 2016年
关键词：
passengers; quality criterions; survey; importance; satisfaction; SERVICE QUALITY;
D O I：
暂无
中图分类号：
U [交通运输];
学科分类号：
08 ; 0823 ;
摘要：
The paper deals with the issue of customer satisfaction, criterions of quality in chosen company that provides the bus transport service. For the study the particular areas were chosen on order to evaluate the quality perception of passengers. The paper also described the single criterions and evaluation of passengers. Based on the survey results there are proposed the recommendation for increasing the customer satisfaction.
引用
收藏
页码：575 / 578
页数：4
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