Impact of knowledge management on organizational performance An application of structural equation modeling

被引:31
|
作者
Payal, Ruchi [1 ]
Ahmed, Salma [2 ]
Debnath, Roma Mitra [3 ]
机构
[1] Christ Univ, Delhi NCR Campus, Ghaziabad, India
[2] Aligarh Muslim Univ, Fac Management Studies & Res, Aligarh, Uttar Pradesh, India
[3] Indian Inst Publ Adm, Dept Appl Stat, New Delhi, India
关键词
Knowledge; Knowledge management; Organizational performance; Knowledge management strategy; Knowledge management enablers; Knowledge management process; FIT INDEXES; INNOVATION; CAPABILITIES; ENABLERS; STRATEGY; VIEW;
D O I
10.1108/VJIKMS-07-2018-0063
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
Purpose The purpose of this paper is to explore the dynamic relationships among the essential knowledge management (KM) constructs, i.e. strategy, enablers and processes, and to establish their links to organizational performance using a holistic integrated model. Design/methodology/approach The structural equation modeling approach was used in the research study. The primary data were collected from IT managers in Indian software firms. Findings The study successfully tested an integrated KM model in an Indian scenario. The study found that the KM strategy, enablers and processes had a significant positive relationship with the organizational performance. An appropriately designed KM strategy significantly influenced the KM enablers and KM process. KM enablers nurtured in an organization positively impacted the KM process. Furthermore, the KM process partially mediated the relationship between the KM strategy and organizational performance, and partially mediated the relationship between KM enablers and organizational performance. Originality/value This study is one of the few to empirically establish how the essential KM constructs of strategy, enablers and processes together impact organizational performance.
引用
收藏
页码:510 / 530
页数:21
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