Effective Business Process Management Centres of Excellence

被引：5

作者：

Nqampoyi, Vuvu ^{[1
]}

Seymour, Lisa F. ^{[1
]}

Laar, David Sanka ^{[1
]}

机构：

[1] Univ Cape Town, Dept Informat Syst, Cape Town, South Africa

来源：

RESEARCH AND PRACTICAL ISSUES OF ENTERPRISE INFORMATION SYSTEMS, 10TH IFIP WG 8.9 WORKING CONFERENCE, CONFENIS 2016 | 2016年 / 268卷

关键词：

BPM; BPM governance; Centre of excellence; Team effectiveness; GOVERNANCE;

D O I：

10.1007/978-3-319-49944-4_16

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This paper explains and describes how Business process management (BPM) Centre's of Excellence (CoEs) can be effective. Thematic analysis of data collected from two large South African financial services corporations with operational CoEs produced a model based on the Integrated Team Effectiveness Model that shows the factors influencing effectiveness of a CoE. The services the CoE provides as well as the industry standards it chooses to align with were found to have the largest impact. This research provides practical value by highlighting factors organisations can include in their planning and be mindful of when establishing or improving the services of a CoE. The BPM CoE Effectiveness Model presented in this work is a theoretical contribution in this field and an extension to the ITEM model previously used in healthcare.

引用

页码：207 / 222

页数：16

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