Regional network for quality promotion: A case-study of the Basque country

Quality promotion as a means of improving competitiveness is a major objective in many countries. This paper examines successful practices in the Basque Country over an 11-year period, with a view to shedding light on the theoretical literature. Research on policy networks has produced useful results but we are still some way from a plausible, consensus-based theory of policy networks. Based on experience in the Basque Country, an integrated approach to understanding the antecedents and consequences of a regional knowledge-driven network for quality promotion is offered. Other regions in developing countries could use this approach to achieve successful policy networks. Although Total Quality Management implementation in public sector entities has been studied before, evidence about Regional Quality Promotion experiences is scarce.