Improving public employment service delivery in developing countries: right servicing through the cognitive information processing approach

While public employment service delivery in many developed countries today is rendered in a differentiated, needs- or profile-based approach, it remains entrenched in a traditional one-size-fits-all, first-come-first-served approach in most developing countries. The right servicing model offers a system of continuous assessment and determination of the "right" level of service delivery that achieves a specific socioeconomic outcome in accordance with organisational attributes, citizen preferences and resource availability. For developing countries typically faced with data and resource limitations, the model can be operationalised through the cognitive information processing approach to career problem-solving and decision-making which has an established record of successful applications to career and employment services in over 40 countries.