Academic exchange at the Covid-19 pandemic: specific case of students of Higher Education of the Universidad Autonoma de Nuevo Leon

The subjective nature of conflicts and their imminence in human relationships raises constant reflection on how to dynamize them to reach timely, assertive and sustainable agreements within organizations. In the search for this dynamization, mediation of interpersonal conflicts in the workplace arises as a valid and reliable alternative. This article of reflection is constituted in a documentary research that aims to approach to make visible the role of the mediator within organizations, define intervention plans and / or conflict management policies from senior management, as well as create solid training material and rigorous, that is support and guide for the areas of human resources and / or committees of Safety and Health at Work.