Servant leadership and employee creativity: The roles of psychological empowerment and work-family conflict

This study builds on self-determination theory to examine the factors that impact the effects that servant leadership has on employee creativity. An observation of 460 employees from 11 banks in China revealed that (1) servant leadership is positively related to employee creativity, (2) follower psychological empowerment partially mediates the relationship between servant leadership and employee creativity, and (3) work-to-family conflict moderates the relationship between servant leadership and follower psychological empowerment, the relationship was more positive when work-to-family conflict was high, rather than low. Family-to-work conflict did not significantly affect this relationship. The findings provide a significant contribution to the psychological empowerment literature through its identification of psychological empowerment as an important psychological mediating mechanism that helps to enrich the psychological mechanism of servant leadership's effect on employees. Additionally, the results provide a deeper understanding of boundary conditions (e.g. work-to-family conflict) for the impacts of servant leadership on employees' individual outcomes. Furthermore, the findings enrich the work-family conflict literature by providing support for distinguishing work-to-family conflict from family-to-work conflict.