Results from an e-Business Strategic Framework deployment in Micro-SMEs

This paper is based on the results of the deployment of an e-Business Strategic Framework (DIAGNET) in 150 Micro-SMEs under the RIAT TeamNet Project. The analysis of this DIAGNET deployment gives an important contribution for forthcoming ICT selection decisions, providing comprehensive guidance for Micro-SMEs that wish to invest in technology. Following the diagnostic phase (a cross-functional analysis of company's internal and external conditions to embark on the e-business), specific actions (covering processes, technology and people) were detailed to support the accomplishment of the Micro-SMEs business objectives. Results showed that the development of relevant recommendations for ICT implementation allows Micro-SMEs to reap the potential benefits of technology, such as productivity gains. However the extent of these benefits and the development of a competitive edge rely not only on the formulation of the strategy but also on the impact of technology on business processes.