User Experiences and Satisfaction with an Electronic Health Record System

被引：2
|
作者：
Smaradottir, Berglind Fjola [1 ,2 ]
Fensli, Rune Werner [1 ]
机构：
[1] Univ Agder, Fac Sci & Engn, Dept Informat & Commun Technol, Post Box 422, N-4604 Kristiansand, Norway
[2] Sorlandet Hosp, Res Dept, Post Box 416, N-4604 Kristiansand, Norway
来源：
ADVANCES IN USABILITY AND USER EXPERIENCE | 2020年 / 972卷
关键词：
User experience; User studies; Electronic health records; Information systems; USABILITY; DESIGN;
D O I：
10.1007/978-3-030-19135-1_8
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
Electronic health records have a crucial role for communication and information management in health care organizations. Electronic health records have improved the access to up-dated medical information at the point-of-care, but they have also been linked to usability issues and user problems. This paper presents a study about the user experience among health care professionals regarding an electronic health record system in Norway. Qualitative research methods were used, with interviews and observations made at a university hospital, where 14 clinical end-users of an electronic health record system contributed. The aim was to study the user experiences and the user satisfaction regarding the system. The study concluded that the health care professionals in general were satisfied with the system, but they had to make some work arounds to efficiently carry out care in their daily work practice.
引用
收藏
页码：73 / 80
页数：8
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