Emotional Business Intelligence Enabling experience-centric business with the FeelingsExplorer

被引：0
|
作者：
Helfenstein, Sacha [1 ]
Kaikova, Olena [2 ]
Khriyenko, Oleksiy [2 ]
Terziyan, Vagan [2 ]
机构：
[1] Univ Jyvaskyla, Agora Ctr, Jyvaskyla, Finland
[2] Univ Jyvaskyla, Dept Math Informat Technol, Jyvaskyla, Finland
来源：
2014 7TH INTERNATIONAL CONFERENCE ON HUMAN SYSTEM INTERACTIONS (HSI) | 2014年
关键词：
Decision support systems; decision making; context-aware computing; affective computing; emotive data; Business Intelligence; Customer Experience;
D O I：
暂无
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
The domain of Emotional Business Intelligence (EBI) aims to support business-relevant emotional and emotion-aware decisions in addition to rational decision making. EBI originates from three root domains: Emotional Business, Emotional Intelligence and Business Intelligence (BI). In this paper we emphasize emotional empowerment of the traditional BI function; outline its main characteristics as a business working model of an emotionally smart, continuously learning organization; and introduce a first candidate of the EBI Toolkit, the FeelingsExplorer (FE). FE is a mash-up browser based on 4i ("ForEye") technology, capable of visualizing objects in an emotional semantic space and thereby supporting decision making on emotional grounds. It takes metadata as input and visualizes the personalized "emotional similarity" of products, services, and customers. Different scenarios for FE application and overall implications of EBI for business and human technology are discussed.
引用
收藏
页码：14 / 21
页数：8
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