An integrated framework for supply chain performance measurement using six-sigma metrics

Developing a sound performance measurement model is a critical task for a supply chain and its members in order to examine their current status and identify improvement opportunities for steering their future direction. This research proposes an integrated framework for supply chain performance measurement. It adopts the six-sigma metrics and includes three components (i.e., team structure measurement, supply chain process measurement, and output measurement) to provide a more complete coverage of performance requisites, which has not been adequately addressed in relevant literatures before. Also, a case is applied to demonstrate the feasibility of the model. Complying with the application of this framework, the whole chain or individual members in a supply chain can advance the performance in a more effective way.