Evaluation of patient's satisfaction with radiotherapy services at Institute of Oncology Ljubljana

Introduction: In patient friendly medical organizations, patient satisfaction is the key factor in the planning and provision of service Patient satisfaction analyses aid the medical staff in finding the drawbacks of patient treatment, in determining the need for further training, and in rewarding and strengthening the medical staff's work motivation. The purpose of the research is to determine the degree of patient satisfaction at the Department of Teleradiotherapy (TRT) at the Institute of Oncology in Ljubljana. Methods: The empirical part of the research makes use of the quantitative method and data collection by means of a questionnaire, which based on a five-point Likert scale of satisfaction. A one-day cross-sectional study was conducted on November 2015 and June 2017 led in the study were all the patients who on that day underwent irradiation and were willing to participate. In the data analysis, a correlation model and a multiple linear regression model were used. Results and discussion: Participating in the analysis were 282 and 269 patients respectively. On average, they gave good ratings (above 4 - satisfied) in the analysis of the performed services. .A very strong correlation coefficient (i.e. a correlation coefficient whose value exceeds 0.600) was found in relation to the satisfaction with the operation of the radiotherapy department, namely in terms of work and the provision of information by engineers of radiologic technology and doctors' work and kindness. All the correlations obtained were statistically significant in terms of risk (19 'he main findings of multiple linear regression models show that patients were most satisfied with information provided by receptors, the kindness of nurses and with the work of engineers of radiologic technology and doctors radiotherapists oncologists. Conclusion: Patient satisfaction is created by patients' wishes and needs with constant upgrades of the medical services provided, and also with continuous improvements in the relationships between the medical staff and their patients. Research shows that overall patient satisfaction is greater if they are satisfied with communication, information and care provided by doctors and medical staff The same results have been reached in our study.