Identifying, Screening and Verifying Factors Influencing Language Training Service Quality Based on SERVQUAL Model and Standardization

被引：0
|
作者：
Hou, Fei [1 ]
Cao, Li-Li [1 ]
Zhang, Dan [1 ]
Zeng, Yi [1 ]
Cheng, Yong-Hong [1 ]
机构：
[1] China Natl Inst Standardizat, Beijing, Peoples R China
来源：
3RD INTERNATIONAL CONFERENCE ON EDUCATION AND SOCIAL DEVELOPMENT (ICESD 2017) | 2017年 / 129卷
关键词：
Language Training; Service Quality; Influencing Factors;
D O I：
暂无
中图分类号：
G40 [教育学];
学科分类号：
040101 ; 120403 ;
摘要：
Recent years saw the rapid development of China's language training industry. Based on the analysis of SERVQUAL scale and examples of language training service standards, this paper puts forward some key factors that influence the quality of language training service by using theories of SERVQUAL, standardization, service failure and ETA, so as to provide a technical basis on which the quality of language training services can be improved.
引用
收藏
页码：578 / 585
页数：8
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