Direct Care Workforce Training Internet Accessibility and Acceptance

Evidence exists that web-based learning for health care professionals can improve topic-specific knowledge, increase access to training, and lower training costs. However, limited information exists on the value of online education for improving hands-on skills as part of personal care aide (PCA) training. New PCA training programs are emerging that are fully online or hybrid models that blend online with in-person instruction. Such programs require access to a computer and high-speed internet, which could prove difficult for low-income PCAs who are less likely to own a computer. The current study evaluated a PCA training demonstration that examined issues of internet access, use, and acceptability for PCA training. Results show most trainees prefer a hybrid online/in-person model, but there are gaps in access and acceptability, particularly related to reading ability. These findings have implications for health care providers who deliver training programs aimed at developing a qualified PCA workforce capable of providing competent care to older adults.