User Reception of Babylon Health's Chatbot

被引:1
|
作者
Azevedo, Daniela [1 ]
Legay, Axel [1 ]
Kieffer, Suzanne [1 ]
机构
[1] Catholic Univ Louvain, Louvain La Neuve, Belgium
关键词
User Experience; mHealth; Babylon Health; Chatbot; Artificial Intelligence; AUTOMATION; FRAMEWORK; TRUST;
D O I
10.5220/0010803000003124
中图分类号
TP3 [计算技术、计算机技术];
学科分类号
0812 ;
摘要
Over the past decade, renewed interest in artificial intelligence systems prompted a proliferation of human-computer studies studies. These studies uncovered several factors impacting users' appraisal and evaluation of AI systems. One key finding is that users consistently evaluated AI systems performing a given task more harshly than human experts performing the same task. This study aims to uncover another finding: by presenting a mHealth app as either AI or omitting the AI label and asking participants to perform a task, we evaluated whether users still consistently evaluate AI systems more harshly. Moreover, by picking young and well educated participants, we also open new research avenues to be further studied.
引用
收藏
页码:134 / 141
页数:8
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