Online Delivery in Higher Education during Pandemics: Students' Perspective

Although various researches have been published regarding e-learning worldwide, there are not enough studies performed in the Balkan countries. This study aims to explore the students' perception of e-learning during pandemics and build a model for predicting students' satisfaction in North Macedonia. We collected data through a questionnaire and received 290 responses. The results reveal that most students are satisfied with e-learning. However, face -to-face classes are still preferred. Moreover, the proposed model successfully predicts students' satisfaction with 88.4% accuracy where technology is the most essential factor for the prediction, followed by building relationships, then students' interaction, then finally students' engagement.