A Modular Design With Complementary Service Based On PSS Concept: Case Of Mobile Phone

To remain competitive in today's business environment, many enterprises improve the value of their products. One of the currently developing concepts in some literatures is Product-Service Systems (PSS). This concept is an emerging model that enables a tighter integration of both product and service for fulfilling the consumers' needs. How to implement the PSS concept at the design stage is one of the interesting aspects to be researched. Therefore, this paper deals with the implementation of PSS concept by using the modular design method for multi-parts product as well as its complementary service design based on PSS design methodology which generated in the previous study. A mobile phone design is taken as a case for implementing this approach. The Triangularization algorithm is applied as a method to produce the mobile phone modules. Based on the generated modules, the complementary intangible service for the repair activities and its adequate business process is subsequently developed.