Incentive regulation and telecommunications service quality

被引：23

作者：

Ai, CR ^{[1
]}

Martinez, S

Sappington, DEM

机构：

[1] Univ Florida, Dept Econ, Gainesville, FL 32611 USA

[2] Weber State Univ, Dept Econ, Ogden, UT 84408 USA

来源：

JOURNAL OF REGULATORY ECONOMICS | 2004年 / 26卷 / 03期

关键词：

service quality; incentive regulation; telecommunications;

D O I：

10.1007/s11149-004-7551-6

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

We examine the impact of incentive regulation-price regulation and earnings sharing regulation-on retail service quality in the U.S. telecommunications industry between 1991 and 2002. We find that incentive regulation is associated with significantly higher service quality on several dimensions (e.g., more rapid installation of new telephone service, fewer trouble reports, and increased customer satisfaction) but significantly lower quality on some dimensions (fewer installation commitments met and longer delays in resolving reported service problems).

引用

页码：263 / 285

页数：23

共 50 条

[1] Incentive Regulation and Telecommunications Service Quality
Chunrong AI
Salvador Martinez
David M. Sappington
[J]. Journal of Regulatory Economics, 2004, 26 : 263 - 285
[2] The impact of incentive regulation on service quality in telecommunications in the United States
Uri, ND
[J]. QUALITY & QUANTITY, 2004, 38 (03) : 291 - 318
[3] The Impact of Incentive Regulation on Service Quality in Telecommunications in the United States
Noel D. Uri
[J]. Quality and Quantity, 2004, 38 : 291 - 318
[4] The impact of incentive regulation on service quality in telecommunications in the United States
Uri, ND
[J]. JOURNAL OF MEDIA ECONOMICS, 2003, 16 (04) : 265 - 280
[5] Service Quality Effects of Incentive Regulation on Access Service in Telecommunications in the United States
Noel D. Uri
[J]. European Journal of Law and Economics, 2003, 16 (3) : 369 - 390
[6] Designing incentive regulation for the telecommunications industry
Lyon, TP
[J]. SOUTHERN ECONOMIC JOURNAL, 1999, 66 (01) : 197 - 198
[7] The effects of incentive regulation in the telecommunications industry: A survey
Kridel, DJ
Sappington, DEM
Weisman, DL
[J]. JOURNAL OF REGULATORY ECONOMICS, 1996, 9 (03) : 269 - 306
[8] Designing incentive regulation for the telecommunications industry.
Bates, BJ
[J]. JOURNAL OF MEDIA ECONOMICS, 1999, 12 (01) : 75 - 81
[9] Designing incentive regulation for the telecommunications industry.
Ying, JS
[J]. REVIEW OF INDUSTRIAL ORGANIZATION, 1999, 14 (03) : 277 - 280
[10] The Effect of Incentive Regulation in Telecommunications in the United States
Noel D. Uri
[J]. Quality and Quantity, 2003, 37 : 169 - 191

← 1 2 3 4 5 →