The golden rules

Sometimes we focus so much on tools and technologies that we forget the underlying theory of basic, good technical writing. Yes, there are basic laws of technical writing which remain intact despite the constant changes in the wall we produce documentation or the way users access it. Whether you are,writing a printed user guide, an online reference manual, or context-sensitive online kelp, these same basic lairs apply. I call these basic laws my "golden rules" for producing effective user documentation and eliminating sloppy habits. This workshop cot eps each rule in detail, plus provides practical tips for applying them.