Services in Machinery Manufacturing Sector in Poland

Nowadays, offering services as an addition to the product, or even shifting to service provision seems an interesting and promising means for the manufacturer to become more competitive and distinctive. The article presents the basics of the servicization of the manufacturing industry concept. The main scientific purpose of the paper is to recognize the kind of services machinery manufacturers in Poland integrate with their products, if any. Also, the assessment is made to ascertain whether the number of services offered by manufacturing companies depends on the size of the organisation. The analysis enabled identification of thirteen forms of services, with the most popular being the warranty support and industrial services. The research has also proved that the number of services that are included in the offer depends on the company size. (C) 2016 The Authors. Published by Elsevier