Sustainable development and tourism destination management: A case study of the Lillehammer region, Norway

This paper reviews some of the literature and guidance provided for businesses considering responses to the environmental aspects and impacts of their tourist activities. It concentrates on the role of destinations and stakeholders within the destination cooperating and networking to improve environmental performance and on generating a 'green' image. In order to move towards a type of tourism consistent with sustainable development (sustainable tourism), it is argued that we need to see enhanced management of a destination, creating opportunities for networking and cooperation between, in particular, service providers. In a case study of Lillehammer, Norway, three projects negotiated, developed and delivered by service providers in the area are examined. These projects looked at hotel management, transport and aesthetics. Success factors are identified, including the involvement of stakeholders, the development of locally orientated codes of conduct, the role and participation of local authorities and the importance of leadership. Findings add to the body of practical help in moving destinations towards sustainable tourism.