CHALLENGES IN THE IMPLEMENTATION OF HOSPITAL INFORMATION SYSTEMS IN MALAYSIAN PUBLIC HOSPITALS

Hospital Information System plays a significant role in supporting healthcare organization to improve their clinical processes, control cost and respond to the demand for quality care. Despite its importance, the level of implementation of such system in Malaysian public hospitals is still very low due to various issues. This papers reveals the findings from a study at four hospitals in the Northern Region of Malaysia. Data were collected from series of in-depth interviews involving eleven key personnel of the selected hospitals, and were analyzed using interpretive analysis approach. The analysis revealed four categories of challenges which are associated to human, technology and infrastructure, software limitation and support.