Defining Access Management in Health Care Delivery Organizations

被引：1

作者：

Hempel, Susanne ^{[1
,3
]}

Hilton, Lara G. ^{[2
]}

Stockdale, Susan ^{[4
]}

Kaboli, Peter ^{[5
,6
]}

Miake-Lye, Isomi ^{[4
]}

Danz, Margie ^{[3
]}

Rose, Danielle ^{[4
]}

Kirsh, Susan ^{[7
]}

Curtis, Idamay ^{[8
]}

Rubenstein, Lisa V. ^{[3
]}

机构：

[1] Southern Calif Evidence Review Ctr, Dept Prevent Med, Los Angeles, CA USA

[2] Univ Southern Calif, 2001 N Soto St,225D, Los Angeles, CA 90032 USA

[3] RAND Corp, Santa Monica, CA USA

[4] Vet Hlth Adm Greater Los Angeles Healthcare Syst, Sepulveda, CA USA

[5] Iowa City VA Healthcare, Ctr Access Delivery Res & Evaluat CADRE, Iowa City, IA USA

[6] Univ Iowa, Dept Med, Carver Coll Med, Iowa City, IA 52242 USA

[7] Vet Hlth Adm, Washington, DC USA

[8] Vet Affairs Puget Sound Healthcare Syst, Primary Care Analyt Team, Seattle, WA USA

来源：

JOURNAL OF AMBULATORY CARE MANAGEMENT | 2021年 / 44卷 / 03期

关键词：

expert panel; health care access; health care delivery;

D O I：

10.1097/JAC.0000000000000382

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Managing patient access to care in health care delivery organizations is instrumental in shaping patient experiences. We convened an inclusive stakeholder panel, informed by evidence, to understand the dimensions and establish definitions of access and access management. The literature varies in access definitions, but the temporal measure "time to third next available appointment" was consistently used as an indicator of access. Panel deliberations highlighted the importance of patient-centeredness and resulted in comprehensive definitions for access management, optimal access management, and optimal access. Health care organizations and researchers can use the developed definitions and concepts as starting points for initiatives to improve access management.

引用

页码：218 / 226

页数：9

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