Proposal of Mobile Applications conditions to develop a Personal Accessibility Environment for users with visual disabilities in Smart Cities

New technological advances and use of new mobile applications facilitate a easy access to multiple possibilities in smart cities. However, the use of technology does not solve inclusion problems of citizens who, due to their social or personal conditions, cannot use them adequately. Also, these people are incapacitated, even more, to participate as active citizens in their city. Creating a new nonarchitectural barriers, but technological ones, which are more difficult to understand. This study employs the direct observation of people with low vision or blindness, to check the difficulties and needs they present in the use of different applications from Android and iOS systems. And as results, it is verified that all of them need complementary applications, which in many cases are not compatible with those designed for other people. And therefore, they cannot access to all the resources in the smart city. To solve it is proposed the creation of a Personal Accessibility Environment (PAE) to allow an access to a set of all necessary contents to interact with the environment in their locations.