The Business of Interpersonal Team Relationships

Continually discovering the value of her services has been a source of gratification to Bone-Heitoff, mirroring the concepts that she studied in her master's program. "Welearned to look at populations by working with individuals to meet needs and have learned to apply the process to our work with organizations." Careful consideration of the desired outcomes, be they be improvements in patient care or organizational teamwork, guide the methodologies that she uses in her business and lead to impressive results. "Wetalk about it all the time, and didn't realize what a great need there was for our services," she states. Bone-Heitoff finds that much of what we learn in kindergarten about communication and sharing, often referred to as "soft skills," are critical aspects of functioning in today's healthcare teams. "If you and I can't discuss our disagreements, and instead I talk to 10 others about it, we don't resolve the situation. Productivity and safety go downhill very quickly. Copyright © 2017 Wolters Kluwer Health, Inc. All rights reserved.