Consumer Demand Modeling During COVID-19 Pandemic

The current pandemic has introduced substantial uncertainty to traditional methods for demand planning. These uncertainties stem from the disease progression, government interventions, economy and consumer behavior. While most of the emerging literature on the pandemic has focused on disease progression, a few have focused on consequent regulations and their impact on individual behavior. The contributions of this paper include a quantitative behavior model of fear of COVID-19, impact of government interventions on consumer behavior, and impact of consumer behavior on consumer choice and hence demand for goods. It brings together multiple models for disease progression, consumer behavior and demand estimation- thus bridging the gap between disease progression and consumer demand. We use panel regression to understand the drivers of demand during the pandemic and Bayesian inference to simplify the regulation landscape that can help build scenarios for resilient demand planning. We illustrate this resilient demand planning model using a specific example of gas retailing. We find that demand is sensitive to fear of COVID-19 - as the number of COVID-19 cases increase over the previous week, the demand for gas decreases - though this dissipates over time. Further, government regulations restrict access to different services, thereby reducing mobility, which in itself reduces demand.