Calculating the priorities of user problems in software development

被引：0

作者：

Sapunkov, A. ^{[1
]}

Afanasieva, T. ^{[1
]}

机构：

[1] Ulyanovsk State Tech Univ, Informat Syst Dept, Severny Venec 32, Ulyanovsk 432027, Russia

来源：

2018 IEEE 12TH INTERNATIONAL CONFERENCE ON APPLICATION OF INFORMATION AND COMMUNICATION TECHNOLOGIES (AICT) | 2018年

基金：

俄罗斯基础研究基金会;

关键词：

prioritization; user problem analysis; time series forecasting; customer profitability; TIME-SERIES;

D O I：

暂无

中图分类号：

TP301 [理论、方法];

学科分类号：

081202 ;

摘要：

In this paper, we describe a technique for automatization of the analysis and prioritization of user problems that arise during the use of software. The problems are singled out on the basis of user requests to the technical support service software. In the algorithm for analyzing and prioritizing the user's problems, user's economic indicators and trends in priorities of problems are used. The study provides an example of calculating the priorities of user's problems formed from requests received from B2B Family Software support. We also consider the indicators of effectiveness of this technique, obtained from the results of its application in the company B2B Family.

引用

页码：234 / 239

页数：6

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