Achieving integrated IT service management

被引：0
|
作者：
Sakurai, Akihiko [1 ]
机构：
[1] Fujitsu Ltd, Tokyo, Japan
来源：
FUJITSU SCIENTIFIC & TECHNICAL JOURNAL | 2007年 / 43卷 / 03期
关键词：
D O I：
暂无
中图分类号：
TM [电工技术]; TN [电子技术、通信技术];
学科分类号：
0808 ; 0809 ;
摘要：
Increasingly, IT Infrastructure Library (ITIL) practices are being adopted to improve the quality of IT services and reduce operating costs. Fujitsu provides the Systemwalker products that support IT service management according to ITIL best practices. This paper discusses the Systemwalker solutions that implement ITIL-based integrated IT service management, with an emphasis on ITIL service support.
引用
收藏
页码：345 / 353
页数：9
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