Development of an Air Force Warehouse Logistics Index to continuously improve logistics capabilities

For the effective operation of air power in the modern war, the logistics systems of Air Force warehouses need to be well-maintained. The best logistics system can be established through continuous improvements in logistics capabilities. Although there have been some studies on key performance indicators for logistics capability, they have neither considered the structural relationship among various influential factors, nor the feedback mechanisms in warehouse logistics capabilities. In this study, we propose a structural equations model (SEM) to develop an Air Force Warehouse Logistics Index (WLI). The concept of a Customer Satisfaction Index is used to assess the WLI for strategic improvement plans for various warehouse groups. It is expected that our model can be used to evaluate the logistics support capability of ROKAF (Republic of Korea Air Force) warehouses and contribute to warehouse modernization plans. (c) 2006 Elsevier B.V. All rights reserved.