The Journey Towards Successful Application of Maintenance 4.0 and Service Management 4.0

The paper discusses the role of maintenance in the digital era and propose directions for supporting the technology and business transformation towards Maintenance 4.0 and Service Management 4.0. For achieving this, the paper summaries previous research in the area and conceptualizes the transformation of maintenance towards Maintenance 4.0 and Service Management 4.0. The concept applies a systems approach on digitalization and recognizes the need for combining several working areas (production and maintenance management, information systems management, improvement processes and business management) for successful digital transformation within maintenance. Service Management 4.0 describes how maintenance becomes a business opportunity and modular maintenance offerings a way to approach the new opportunities. The concepts proposed in the paper provide support for industries in the digital transformation process towards Maintenance 4.0 and Service management 4.0.