From individuals to the organization: A transactive memory system perspective on multilevel entrepreneurial learning

Purpose This study aims to develop a process model that details the mechanisms and learning processes by which entrepreneurial learning transpires at multiple levels in the organization. Using the transactive memory system (TMS) framework as a reference, the model specifies how individual streams of knowledge are routinized in nonhuman elements and, over time, become embedded in organizational routines and procedures. Design/methodology/approach The research uses a case-study methodology building on 18 in-depth semi-structured interviews, 20h of non-participative observations and internal company documents. Findings The study demonstrates that knowledge is channeled from individuals to the organization via mechanisms that operate at the venture-team level - principally externalizing distinctions; rotating task work; co-constructing the task; and routinizing behavior. These mechanisms are fundamental for creating knowledge repertoires on which team members can build and for channeling different knowledge domains into the organization. Originality/value The study offers a dynamic view of entrepreneurial learning, underlining the structural and transactive components of TMS as being foundational for embedding knowledge in organizational routines and procedures.