Caring for acutely unwell older residents in residential aged-care facilities: Perspectives of staff and general practitioners

AimTo explore the challenges and facilitators of managing acutely unwell residents in their residential aged-care facilities (RACF) and transferring RACF residents to the emergency department of a tertiary referral hospital in Australia. MethodsThis exploratory study used a qualitativiews with nursing staff from RACFs and General Practitioners (GPsve descriptive approach incorporating structured focus group inter) within the local area. Four focus groups were held with staff from RACFs and one with GPs who visited one or more of the facilities during 2010. The interview data were analysed for themes relating to the study aims. ResultsFindings revealed both challenges and facilitators associated with managing acutely unwell older people including, communication, nursing staffing mix and numbers, use of advanced care directives, responsibilities of GPs and awareness of community services. ConclusionFrom these findings it is possible to make recommendations for alternative ways of practising and/or new models of care.