共 50 条
- [2] Service Innovation Through Touch-points: Development of an Innovation Toolkit for the First Stages of New Service Development [J]. INTERNATIONAL JOURNAL OF DESIGN, 2011, 5 (02): : 15 - 28
- [4] Mapping flood pressure points: assessing vulnerability of the UK Fire Service to flooding [J]. Natural Hazards, 2008, 44 : 111 - 127
- [6] Nomadic service points [J]. 25TH IEEE INTERNATIONAL CONFERENCE ON COMPUTER COMMUNICATIONS, VOLS 1-7, PROCEEDINGS IEEE INFOCOM 2006, 2006, : 2550 - 2561