INFORMATION-TECHNOLOGICAL SUPPORT OF PERFORMANCE MANAGEMENT IN HOSPITALS -RESULTS OF SURVEY

The intra-organizational performance represents the vital information required by the management to support its decision-making activity. The relevance and reliability of this information are crucial and more so in the case of hospital management where the impacts of the decision-making activity reach beyond the economic dimension. While the proper use of information technology in performance management should facilitate the process of obtaining and evaluating the necessary information, the final form of its implementation may yield various outcome. This paper examines the results of a survey focusing on the capabilities of currently existing information technology to support performance management in the hospital. The results suggest that the hospital managers incline towards an agreement with information systems for reporting and performance analysis providing enough support for the performance management, but less so in the case of systems for planning and forecasting. The final part then contemplates about the possibilities of further enhancement of the information value of obtained results by follow-up research.