SMARTINSUR: A Platform for Digitizing Business Transactions in the Insurance Industry

For the digitization of business processes in insurance, the concept of a platform is presented that is based on the design principles of modern software architectures (domain-driven design, micro services). This raises the question of whether the complex application scenario can be realized with this software development approach and whether the advantages of agile development come into play. The complex interplay of the different roles involved in the processes, namely insurance companies, sales organizations and brokers, is illustrated using the example of a document service. The advantages resulting from the digitization of the example process, such as labor and cost savings, but also quality improvement and increased customer satisfaction are worked out. In the near future, process events will be recorded via the integration of a process mining service that can be of great help for further process optimization.