Human-Library Interaction: A Self-Service Library Management System Using Sequential Multimodal Interface

An ideal library makes every last patron feels what it is like to have their own library where one can traverse a world of knowledge, and then build their personal learning environment. Parallel to this conception is the intensification of fine-tuning the conventional librarianship to transform it into a center for new digital learning. As a contribution to this digital revolution, this paper presents an innovative way of renovating the house of dusty books into the center of creativity, research, and partnership through the fusion of traditional librarianship, self-service solutions, and human-computer interaction. The self-service system employs technologies and modalities such as touch screen-assistive technology for the kiosk terminal with the inclusion of a built-in camera, speaker, microphone, and lights, Automatic Speech Recognition, Radio-Frequency Identification and Content-Based Image Retrieval for holdings circulation and monitoring. In conformance with the ISO 9241-210 (Human-centred design for interactive systems), a series of user-centered evaluations were accomplished to obtain early feedback, and to validate that the user requirements have been satisfied at a later stage of the project cycle. To integrate a humanistic approach, the HCSDLC, or Human-Centered Systems Development Life Cycle Methodology, was utilized to complement the four main user-centered design activities specified in the ISO 9241-210 standard. The prototype designs and final self-service library system were assessed in terms of efficiency, effectiveness, and user satisfaction using metrics defined in the ISO/IEC 25022.