Product quality in software business connection

Product and its quality are clarified in this paper at first conceptually. After a clear general understanding of product-concept and a product's inherent chaxacteristics, satisfaction of users (customers) and the other interested parties is considered. This general insight is applied to the software industry's business needs where the products are strongly service and information or knowledge content. Within software industry there are many quite different business areas. Practical experiences presented in this paper where the general described principles have been applied are from an e-business software engineering application for a B2B case.