Customer knowledge share based on ontology applied in customer knowledge management

被引：0
|
作者：
Liu, Dan [1 ]
You, Weijia [1 ]
机构：
[1] Beihang Univ, Sch Econ & Management, Beijing 100083, Peoples R China
来源：
ICIM 2006: PROCEEDINGS OF THE EIGHTH INTERNATIONAL CONFERENCE ON INDUSTRIAL MANAGEMENT | 2006年
关键词：
customer knowledge management (CKM); customer relationship management (CRM); OWL; ontology knowledge management (KM);
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This paper studies the concept of customer knowledge management ( CKM) and compares it to customer relationship management ( CRM). Architecture for CKM is proposed, in which customer knowledge representation by ontology and process of knowledge share is further studied. A method for system developing is also given for reference. The model is demonstrated to be effective by applying to the information system development of a chamber of commerce.
引用
收藏
页码：1070 / 1075
页数：6
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