Formulation of policy for transportation of Special Needs Passengers

South African institutional policies require that the transportation requirements of persons with disabilities should be addressed. The Cape Metropolitan Council accordingly undertook a study to determine the requirements of disabled passengers (Special Needs Passengers, SNPs), through a literary survey and consultation with SNPs. It was found that SNPs could be categorised in four different groups by their travel characteristics and type of improvements that they would require. The policies formulated included representation of SNPs on a statutory transport advisory board, establishment of a multi-disciplinary intersectoral liaison body, the formulation of a programme to make all transport facilities accessible to SNPs and a campaign to raise awareness of the requirements of SNPs.