Internet use and online behaviour of adults with intellectual disability: support workers' perceptions, training and online risk mediation

The aim of this study was to examine support workers' perceptions of the benefits and risks of Internet access by adult service users with intellectual disability and their online activities and behaviours. It also aimed to explore support workers' training needs and mediation strategies implemented to prevent and address online risks. A cross-sectional survey design was conducted including 135 Spanish support workers participating in the study. Findings show that support workers perceive the Internet as an unsafe environment, emphasising online risks over benefits for people with intellectual disability. Support workers reported undesirable online behaviours (e.g. cyberbullying) experienced and engaged in by service users. Although support workers declared the use of active mediation strategies to prevent online risks, they lacked training on Internet safety. Training programs should be designed and implemented by service providers to provide their support workers with strategies to promote the safe use of the Internet.