Knowledge Management Success in Practice

被引：7
|
作者：
Jennex, Murray E. [1 ]
Smolnik, Stefan [2 ]
Croasdell, David [3 ]
机构：
[1] San Diego State Univ, San Diego, CA 92182 USA
[2] EBS Business Sch, San Diego, CA USA
[3] Univ Nevada, Reno, NV USA
来源：
2014 47TH HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES (HICSS) | 2014年
关键词：
SYSTEMS; MODEL;
D O I：
10.1109/HICSS.2014.450
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Knowledge management literature does not provide much guidance on how to measure the success or benefits of doing knowledge management. This paper discusses research that proposes a definition of knowledge management success and dimensions and measures that organizations can use to measure knowledge management success. A nuclear utility engineering organization and professional services firms in Europe are used as surrogate cases to illustrate how these dimensions and measures can be used to demonstrate the success of a knowledge management project.
引用
收藏
页码：3615 / 3624
页数：10
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