Measures to be implemented in the hotel buffets during the COVID-19 pandemic

Under the covid-19 pandemic, the profitability of the hotels will decrease, and the costs of the buffets will increase. It is essential to implement more efficient processes, while ensuring the safety of guests. The purpose of this study is to understand the future of hotel buffets amidst the COVID-19 pandemic. Four professionals from the Accor group were interviewed. They were purposefully chosen, due to their know-how in the F&B department. These professionals provided key recommendations and predictions on how hotels can adjust the buffet to a new reality. Their recommendations range from the transformation of the traditional buffet into an assisted buffet, to the implementation of new techniques to enhance the customer experience, and the growth of a healthy trend. The implementation of more efficient processes will also be essential for economic recovery. According to these professionals, the main challenge will be to generate a feeling of trust among customers.