Customer Acceptance Factors Against Internet Banking Analysis

被引：0

作者：

Yulianti, Liza ^{[1
]}

Kaburuan, Emil R. ^{[2
]}

Susena, Karona Cahya ^{[3
]}

Mayeni, Monica ^{[4
]}

Sardjono, Wahyu ^{[2
]}

机构：

[1] Dehasen Univ, Dept Informat Technol, Bengkulu, Indonesia

[2] Bina Nusantara Univ, BINUS Grad Program, Dept Management Informat Syst, Informat Syst Management, Jakarta 11480, Indonesia

[3] Dehasen Univ, Dept Management, Bengkulu, Indonesia

[4] Chung Yuan Christian Univ, Dept Elect Engn, Taoyuan, Taiwan

来源：

2018 INTERNATIONAL CONFERENCE ON ORANGE TECHNOLOGIES (ICOT) | 2018年

关键词：

internet banking; factor analysis; information systems;

D O I：

暂无

中图分类号：

TM [电工技术]; TN [电子技术、通信技术];

学科分类号：

0808 ; 0809 ;

摘要：

The value of the benefits of information systems in banking aims to provide more effective and efficient services for the community. To support customer transactions so as to provide ease in the transaction process either in terms of time or financially. Internet Banking is an information system created to support bangking customer transactions to transact online and real time easily and quickly. Measuring the success of Internet Banking implementation is needed to know the factors of success and failure in the successful implementation. Analyze factors used as a measurement evaluation tool with Internet Banking users as respondents. The results obtained from the measurement is an increase in the use of Internet Banking and recommendations that can be given in increasing the Internet Banking users. The conclusion is that the acceptance of Internet Banking is more influenced by user satisfaction supported by the quality of the system and the quality of service

引用

页数：5

共 50 条

[1] Customer acceptance of internet banking in Estonia
Eriksson, Kent
Kerem, Katri
Nilsson, Daniel
[J]. INTERNATIONAL JOURNAL OF BANK MARKETING, 2005, 23 (02) : 200 - 216
[2] UNDERSTANDING CUSTOMER ACCEPTANCE OF INTERNET BANKING IN CHINA
Liu, Gang
Qian, Cheng
Wang, Xue-Na
[J]. PROCEEDINGS OF THE 38TH INTERNATIONAL CONFERENCE ON COMPUTERS AND INDUSTRIAL ENGINEERING, VOLS 1-3, 2008, : 1506 - 1514
[3] Customer Acceptance of Internet Banking: Integrating Trust and Quality with UTAUT Model
Cheng, Dong
Liu, Gang
Qian, Cheng
Song, Yuan-Fang
[J]. IEEE/SOLI'2008: PROCEEDINGS OF 2008 IEEE INTERNATIONAL CONFERENCE ON SERVICE OPERATIONS AND LOGISTICS, AND INFORMATICS, VOLS 1 AND 2, 2008, : 383 - 388
[4] Antecedents of Customer Satisfaction In Internet Banking: Technology Acceptance Model (TAM) Redefined
George, Ajimon
Kumar, G. S. Gireesh
[J]. GLOBAL BUSINESS REVIEW, 2013, 14 (04) : 627 - 638
[5] Factors Affecting Customer Retention Toward Internet Banking in Malaysia
Bin Ismail, Hishamuddin
Panni, Mohammad
[J]. JOURNAL OF INFORMATION & KNOWLEDGE MANAGEMENT, 2009, 8 (01) : 35 - 43
[6] A Review of Factors Influencing Customer Acceptance of Internet of Things Services
Al-Momani, Adai Mohammad
Mahmoud, Moamin A.
Ahmad, Mohd Sharifuddin
[J]. INTERNATIONAL JOURNAL OF INFORMATION SYSTEMS IN THE SERVICE SECTOR, 2019, 11 (01) : 54 - 67
[7] Technology acceptance model for internet banking: an invariance analysis
Lai, VS
Li, HL
[J]. INFORMATION & MANAGEMENT, 2005, 42 (02) : 373 - 386
[8] A Study on the Acceptance of Internet Banking
Ayodele Oluyinka, Solomon
Narciso Endozo, Anatalia
Reyes Calma, Rolando
[J]. PROCEEDINGS OF THE 10TH INTERNATIONAL CONFERENCE ON EDUCATION TECHNOLOGY AND COMPUTERS (ICETC 2018), 2018, : 374 - 378
[9] Understanding customer-specific factors underpinning internet banking adoption
Yousafzai, Shumaila
Yani-de-Soriano, Mirella
[J]. INTERNATIONAL JOURNAL OF BANK MARKETING, 2012, 30 (01) : 60 - 81
[10] An Empirical Study on Influencing Factors of Customer Satisfaction to Individual Internet Banking
Sheng, Min
Lu, Xiao-xia
[J]. 2009 INTERNATIONAL SYMPOSIUM ON COMPUTER NETWORK AND MULTIMEDIA TECHNOLOGY (CNMT 2009), VOLUMES 1 AND 2, 2009, : 854 - 857

← 1 2 3 4 5 →