The Relationship between Cultural Intelligence and Organizational Indifference among Managers of Hospitals

Introduction: Organizational indifference is a kind of silent and destructive operational crisis in organizations that continually conceals its negative effects on the organization. Therefore, this research was conducted to study the relationship between cultural intelligence and organizational indifference among managers of hospitals in 2020. Methods: This is a descriptive-analytic study carried out in 2020. The statistical population of this study included 120 managers of hospitals of Ahvaz Jundishapur University of Medical Sciences. Data collection was done using two questionnaires, namely cultural intelligence questionnaire (alpha = 0.85) and a conflict management strategies questionnaire (alpha = 0.91). The sample included the entire statistical population. For analysis of the data, Spearman and Pearson correlation tests were employed using SPSS-22. Results: The average organizational indifference (3.6 +/- 1.3) and cultural intelligence (3.7 +/- 0.8) of the managers of university hospitals in Ahvaz were in "high" condition. Among the cultural intelligence dimensions, the strategic dimension had the highest score (4.5 +/- 0.7) and the behavioral dimension had the lowest score (3.2 +/- 0.9). Also, among the organizational indifference dimensions, the indifference to work dimension had the highest score (4.1 +/- 1.2), and indifference to the client had the lowest score (3.3 +/- 1.1). With increasing emotional intelligence, organizational indifference was reduced in the managers of Ahvaz Jundishapur University of Medical Sciences hospitals. Conclusion: As each dimension of cultural intelligence increases, the organizational indifference of the managers of Jundishapur University of Medical Sciences decreases. It is suggested that when formulating organizational goals, employee involvement and collaboration are used and involved in setting goals so that they are not indifferent to organizational goals, and that the communication networks within the organization are identified, strengthened, and utilized to enhance the cultural intelligence of the organization.