Economic process management and its application on bank industry

A renewal equation approach is proposed to derive the multiple special-cause cost model for a system with two dependent subprocesses. The economic individual X control chart and simple cause-selecting control chart are thus constructed to monitor the two subprocesses. They may be used to maintain the whole process with minimum cost and effectively distinguish which component of the subprocesses is out of control. The economic design parameters of these two control charts can be determined by minimizing the cost model using a simple grid search method. An example of its application on controlling service quality in the bank industry is given to illustrate the design procedure and its application. It shows that these control charts may be used to control not only manufacturing dependent subprocesses but also service organisations with dependent subprocesses.