A Customer's Requirements Analysis Approach for Kano's Model

Modularity has been recognized as a vital factor to implement mass customization. To obtain the optimization project of modular design, customer's requirements must be gained firstly. There has different level for each customer's requirement. So, the classification technology of customer's requirements, which using KANO model investigate questionnaire, is expatiated in this paper. Then, the attribute class of customer's requirements can be gained. A questionnaire, which using the household hanging air-conditioning system as an example, is proposed in this paper. The result, which using KANO theory to analyze, demonstrates the feasibility of the proposed approaches.